Privacy policy

Privacy Policy

1. Introduction

At BudStop (Pty) Ltd (“BudStop”, “we”, “our”, “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website www.budstop.co.za (“Site”) or our services.

By using our Site, you agree to the terms outlined below.

2. Information We Collect

When you interact with BudStop, we may collect the following types of personal information:

  • Identity Information: Full name, date of birth (to verify legal age).

  • Contact Information: Email, phone number, billing and delivery addresses.

  • Payment Information: Payment method details (processed securely by third-party providers).

  • Transaction Information: Order history and purchase details.

  • Technical Information: IP address, device type, browser details, and cookies for site functionality.

3. How We Use Your Information

We process your information to:

  • Fulfill and deliver your orders.

  • Communicate with you about purchases, promotions, or support.

  • Improve our website and services.

  • Prevent fraud and ensure secure transactions.

  • Comply with legal and regulatory requirements.

4. Legal Basis for Processing

We process your personal data on the following bases:

  • To perform our contract with you (e.g., fulfilling orders).

  • To comply with our legal obligations under South African law, including POPIA.

  • For our legitimate business interests (e.g., improving services, preventing fraud).

  • With your consent, where required (e.g., for marketing emails).

5. Sharing of Information

We do not sell or rent your personal information. We may share limited information with:

  • Service Providers: Payment processors, couriers, and IT providers who help us deliver our services.

  • Legal Authorities: Where required by law or court order.

All third-party partners are bound by confidentiality and data protection obligations.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.

7. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you.

  • Request corrections of inaccurate or incomplete data.

  • Request deletion of your data (where legally applicable).

  • Object to certain types of processing (e.g., marketing).

  • Withdraw consent at any time, without affecting prior lawful processing.

To exercise these rights, contact us at privacy@budstop.co.za.

9. Cookies & Tracking

Our website uses cookies to enhance user experience and analyze traffic. You can manage cookie settings in your browser, but some features of the site may not function properly if disabled.

10. Changes to this Policy

BudStop reserves the right to update or amend this Privacy Policy. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of any changes.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

BudStop (Pty) Ltd
1 Ixia Street, Milnerton, Cape Town, 7441, South Africa
Phone: +27 (66) 516-8113
Email: privacy@budstop.co.za